How do I change team captain?
The first adult account to join the team defaults as team captain. To promote another team member to team captain, the current captain simply clicks on the teammate they wish to promote, then selects ‘Promote to team captain’. Make sure you get the newly promoted team captain to log out and log back in for […]
What happens if there is a forfeit?
If the other team has forfeited the game, you will receive a notification through the app to alert you to the change. The organisation will then either carry over your payment to the following week or refund the team payment.
As Captain, what do I do if a payment fails?
If a player’s payment has failed, the first step is to have the player/parent check their card details are up to date and there are enough funds in the account. After the parent has checked their account, you can select the Retry Failed Payment button to re-attempt payment for the failed payee(s). This will only […]
What if the payment fails again?
You can reallocate the remaining amount owing by clicking on the “Reallocate Remaining Amount” and selecting who you would like to cover the payment still owing.
What do I do if I see a Red Padlock?
A red padlock is pin protection added by a player. This stops any unauthorised payment from being debited from that player’s account.
